Ordering
What photo should I send?
A sharp photo taken at your pet's eye level in daylight. Avoid blur, filters and faces that are tiny in the frame. See our photo tips.
Can I order a portrait of two pets?
Yes — choose "Two pets" on any product and send one clear photo of each. It adds $15.
Can I upload the photo later?
Yes. Email it to support@azogroup.net with your order number. We'll also remind you by email.
Which style is best for my pet?
Dark-coated pets shine in Royal, Oil and Pop Art. Light or fluffy pets look wonderful in Watercolor and Storybook. If you're unsure, write "artist's choice" in the notes.
Preview and revisions
Can I see it before it prints?
Always. Within 48 hours we email a preview. Request up to two free revisions, or cancel for a full refund before approving.
Is the portrait made by AI?
Our artists use AI tools for the first draft and finish every piece by hand — correcting markings, eyes and proportions so it is unmistakably your pet.
Shipping
How long until it arrives?
Production takes 2–5 business days after approval, then 3–5 business days for US delivery with tracking. Allow 7–12 business days in total.
Do you ship outside the US?
Not yet. Leave your email in the footer and we'll let you know when we do.
Will everything arrive together?
Posters, canvases and hoodies are produced at different facilities and may arrive in separate packages.
Returns
What if it arrives damaged?
Email a photo within 14 days and we reprint or refund in full. No returns needed.
Can I return it if I change my mind?
Because every piece is made to order from your photo, we can't accept change-of-mind returns — which is why nothing prints until you approve the preview.
Gifts
Can I buy a portrait as a gift?
Yes. Order with the recipient's address and your email; we send the preview to you. Or buy a bundle and let the recipient send us the photo later.